A lot of you probably love scallops?! [controls drool]. Now, imagine scallop shells that are thrown away after we’ve had the good stuff. Then, imagine 40,000 tons of scallop shells thrown away! That is the quantity of discarded scallop shells the island of Hokkaido in Japan sees each year! Just…

If your Uber driver has ever asked you to consider cancelling the ride and paying them the fare directly. If your Uber driver has ever asked you to cancel the ride and pay them directly. @Uber @Uber_India #service #costing #costingproblem #businessmodel #stakeholders #customerservice #design

A cool feature I came across on a website, that is highly recommended especially for product companies that have a large and evolving portfolio. #servicedesign #userexperience #b2c #b2b #shorts

3AM on Wednesday morning, there was a nightmare of an accident that took place on the Bandra-Worli sea-link. Nightmare because it didn't start off as an accident. It started of with the tyre of a car bursting, and it pulling over to the last lane. That was followed by helpful…

When the population of animals or insects in a region grows substantially and causes damage, we call it an infestation. Yet we humans have never looked at it the same way when it comes to ourselves, on how we grow and expand to displace and occupy forests, oceans, plant and…

Product design should factor for human forgetfulness where possible. This is a picture of the detergent tray from a leading brand, top-loading washing machine. The hole in the tray is where detergent, mixed with water, drips into the drum during a wash cycle. However, when the tray is opened to…

Invisible Bed has been an interesting and innovative product company. As a recent owner of a wall mounted sit/ stand desk, I recently shared some product design inputs with their CEO. They were well received. The Product: The challenge: 1.Pre-attached table-top — the tabletop came attached to the swing arms, making…

Many of you must have seen that drawing of a World War II plane with red dots on it. It explains Survivorship bias, a bias that statistician Abraham Wald figured out. Simply put, survivor bias is our tendency to view a situation or pattern as a comprehensive representative sample, often…

Over the past decade, the business world has had a real attraction to making everything a service. And rightly so. There is obvious advantage, affordability and convenience for users to rent instead of buy. They get incrementally better offerings without heavy costs. And it saves companies the hassle of repeatedly…